RURO, Inc. confirms that we will support customers running FreezerPro®, Limfinity®, Sciency®, and ezColony® on supported Operating Systems in a VMware virtual machine environment. RURO, Inc. supports Operating Systems, not specific hardware configurations. VMware operates as a hardware abstraction layer.
VMware supports a set of certified Operating Systems and Hardware, and the customer and VMware will be responsible for any interactions or issues that arise at the Hardware or Operating System layer as a result of their use of VMware.
RURO, Inc. will provide support for FreezerPro®, Limfinity®, Sciency and ezColony running in a VMware virtual environment in an identical manner as with FreezerPro, ezColony and LIMS247 running on any other major x86 based systems without initially requiring reproduction of issues on native hardware.
RURO, Inc.’s products are expected to function properly in a VMware virtual environment, however, should RURO suspect that the virtualization layer is the root cause of an incident; the customer will be required to contact the appropriate VMware support provider to resolve the VMware issue.